The Amperor Guarantee

Amperor Europe Limited guarantees that all Amperor products are designed, manufactured and tested to be defect free and fit for the specific purpose(s) that they are sold.
If you are not 100% satisfied with an Amperor product bought through this website then, in the first instance, you should e-mail your complaint to the Amperor Customer Service Department - Sales@amperor.co.uk - describing the problem, and quoting the invoice number and the product serial number. The Amperor customer service department will respond within 7 days.
No goods should be returned without receiving a Goods Return Number (GRN) from the Amperor customer service department.
Returned goods will be replaced if faulty, but this must be reported within seven days of receiving the goods.
Returned goods that are not suitable but have no faults must also be returned within 7 days of being received and a full refund will be given excluding the despatch and handling costs.
This guarantee does not cover improper use, alterations, accidental damage or lack of care, and excludes claims for consequential loss.

Amperor Online Trading Terms and Conditions

General

All orders placed online through this website are accepted by Amperor Europe Ltd (herein after referred to as "Amperor") on these conditions of sale which supersede any other terms previously published, unless agreed in writing on Amperor headed documentation by a Director of Amperor.

Purchases

All purchase transactions are carried out through a secure server.
Credit cards accepted include Visa, Access, Mastercard and American Express.
Debit cards accepted include Switch, Solo and Visa.
Purchases within the European Union (EU) will be charged including UK Value Added Tax (VAT).
Purchases outwith the EU will be charged less VAT but will be subject to local taxes payable by the purchaser at the time of importing the goods to their own country of residence.
On a purchase transaction being completed an acknowledgement with a reference number will be e-mailed to the purchaser.
Prices will be charged in Pounds Sterling (£). Prices quoted in Euros are for guidance only.
Prices are subject to alteration although every effort will be given to keep the Website up to date. No goods will be despatched at a price other than that quoted on the website without first notifying the purchaser.

Deliveries

Despatch costs are calculated automatically at the time of completing your on-line purchase.
Despatch will be within 1 working day if possible. However, Amperor reserve the right to despatch within 7 working days without referring to the purchaser. If due to unforeseen circumstances despatch is not expected to be made within 7 working days, Amperor will advise the purchaser of the expected despatch date and the purchaser will have 2 working days in which to cancel the order. No cancellation from the purchaser within 2 working days will deemed to be acceptance of the revised despatch date.
Despatches will be carried out using Amperor's designated carrier to whom all delivery enquiries, quoting the specific order tracking number, should be directed.
Amperor will use reasonable endeavours to meet delivery estimates but cannot accept any liability whatsoever for failure to do so however arising.

Inspection

The purchaser must inspect the goods within 7 working days of delivery and e-mail Customer Service at Amperor (Sales@amperor.co.uk) in detail of any defect in the products or of any other complaint which the purchaser might have, quoting the invoice number and product serial number.
No claim will be considered outwith this period.

Returns

No goods should be returned without receiving a Goods Return Number (GRN) from the Amperor customer service department.
Returned goods will be replaced if faulty but, this must be reported within seven days of receiving the goods.
Returned goods that are not suitable but, have no faults must also be returned within 7 days of being received and a full refund will be given, excluding the despatch and handling costs.
This guarantee does not cover improper use, alterations, accidental damage or lack of care, and excludes claims for consequential loss.

General Descriptive Matter

Whilst every endeavour is made to ensure accuracy, all specifications, illustrations or other details contained in any price list or otherwise communicated to the purchaser are intended to merely present a general idea of the product and nothing contained in any of them shall form part of the contract between Amperor and the purchaser.
If the description of any products not of Amperor's manufacture contained in any correspondence or advertising material varies from that of the manufacturer's description, the manufacturer's description will be deemed to be the correct description, and shall take precedence over Amperor's description. The manufacturer's description is available from Amperor on request.

Product performance and suitability

Unless any product performance figures, tolerances, characteristics or suitability have been expressly warranted by Amperor, Amperor shall be under no liability whatsoever for any failure to attain such figures or suitability, whether attributable to Amperor's negligence or otherwise.
The responsibility for ensuring that products are sufficient and suitable for the purchaser's requirements is the purchaser's sole responsibility, save insofar as Amperor have specifically advised the purchaser that the products are sufficient and suitable for the purchaser's purposes having been fully and accurately advised by the purchaser of his requirements.

Quality Assurance

All products have been processed in strict accordance with standard quality procedures, approved to BS EN ISO 9002:1994.

Country of Origin

Products offered for sale by Amperor may originate from a Non-EU source. Unless otherwise confirmed by Amperor in writing, nothing published by Amperor is to be taken as representation of the source of origin, manufacture or production of the products or any part thereof.

Warranty

Amperor warrants that it will, at its option, replace products supplied by Amperor in which under proper use defects appear, or repair same, or refund or credit the purchase price thereof, subject to the claim being made in writing to Amperor within 12 months of despatch, providing that products or parts to which the claim relates are returned to Amperor within that period suitably packaged and carriage paid with all associated parts, accessories and literature.
Returned products must be accompanied by a proof of purchase/ invoice number and a Goods Return Number, obtained from the customer service department at Amperor.
Any replaced products shall become the property of Amperor.
Subject as expressly provided in these terms and conditions, and except where the products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Limit of Liability

The purchaser will be responsible for ensuring the fitness for purpose of the products for the purchaser's application unless the purpose is previously notified.
Amperor accepts no liability whatsoever or howsoever arising in respect of loss, damage or expense arising from errors in information or advice provided, whether or not due to Amperor's negligence or that of its employees, agents or sub-contractors save for any loss or damage arising from personal injury.
Amperor shall not be liable to the purchaser by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of contract with the purchaser, for any indirect, special or consequential loss or damage (whether loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence of Amperor, its employees or agents or otherwise) which arise out of, or in connection with the supply of the products or their use or resale by the purchaser.
The entire liability of Amperor under or in connection with the contract with the customer shall not exceed the price of the products, except as expressly provided in these terms and conditions.

Force Majeure

Amperor shall not be liable to the purchaser or deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any of Amperor's obligations in relation to the products, if the delay or failure was due to any cause beyond Amperor's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond Amperor's reasonable control:

1. Act of God, explosion, flood, tempest, fire or accident
2. War or threat of war, sabotage, insurrection, civil disturbance or requisition
3. Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority body
4. Import or export regulations or embargoes
5. Strikes, lock-outs, or other industrial actions or trade disputes, (whether involving employees of Amperor or a third party)
6. Difficulties in obtaining raw materials, labour, fuel, parts or machinery
7. Power failure or breakdown in machinery

Law

Any sales transacted by Amperor are to be governed solely by English Law and the parties agree to the exclusive jurisdiction of the English courts.

Consumer Protection

Nothing contained herein shall affect a purchaser's statutory rights if he/she "deals a consumer" as defined in Section 12 of the Unfair Contract Terms Act 1977.